Category Archives: Customer Experience

Priorities at Work: Yours Aren’t Mine!

prioritiesWhy do you approach your work a certain way? Why do co-workers approach work in ways that seem counter-productive to you? Our approach to work is guided by our personal priorities. Each person has priorities that rise to the forefront in thinking and behavior.

We find it easier to work with co-workers who share our priorities. After all, “they get it!” We may find it challenging and sometimes unpleasant to work with colleagues whose priorities differ from our own: “They just don’t get it!” If we had a way to better communicate our priorities to others and to better respond to the priorities of our co-workers, it would make our workplaces better! Communication would flow more freely and helpfully, productivity would increase, and people would be more fulfilled in their work. All of this would most certainly lead to a better financial bottom line. So let’s take a look at how to communicate better so that our workplaces and work outcomes are improved.

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Best Leadership: Three Non-negotiable Values

the number 3 goldChoose the “best” response you can when you’re under pressure. Intentionally respond with the “best” in character. It pays off. Dwight D. Eisenhower said, “The supreme quality for leadership is unquestionably integrity. Without it, no real success is possible…” What do you believe about the importance of integrity and behaviors that flow from it? How do you know what best leadership is? There are three characters of response that always fall in the “best” category. Choose these three values when responding to any situation, and you’re on track for a better result.

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Caring for People: Everyone is Important

caring for people

 

Sometimes it’s just a great day, good things happen, stuff goes right, and you’re thinking—“This is magical! Really? Could days like this occur more often?” We are surprised because we are accustomed to dealing with difficulty, anticipating annoyances, and feeling stressed. But there are ways to witness “magic” more regularly. In leadership it’s all about the people with whom you interact.

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Customer Experience: Truth and Consequences

Customer_Experiences

According to customer intelligence consulting firm Walker, “By 2020, customer experience will overtake price and product as the key brand differentiator. The customer of 2020 will be more informed and in charge of the experience they receive. They will expect companies to know their individual needs and personalize the experience.” Customer experience is the differentiating factor when determining whether or not to do business with a provider or repeat a purchase. It’s always been on the radar of business leaders who want to get ahead. The well-known corporate cliché, “The customer is king” means that overall, the customers of a business will determine its success or failure. With abundant choices now at customers’ fingertips, customer experience is becoming more important than ever. Every business should evaluate its customer experience and aim to improve. Continue reading